I'm occasionally also using the free version of Teamviewer if someone has only Teamviewer Quicksupport installed. Teamviewer's single user license ($588 per year) and their multi user license ($1188 per year) both allow only one connection at a time - in that regard Splashtop offers much more for just $199 per year. Whenever I needed their support they were very responsive. That's what I have since several years, and I'm very satisfied with it. It costs $219 per year if you want to be able to connect to up to 10 unattended computers (= without the need for Splashtop SOS). It costs $199 per year and allows multiple simultaneous connections (which I sometimes need when I work with people who have more than one computer). Works very well with Macs, Windows PCs, and iOS devices. You need Splashtop Business on the controlling computer and Splashtop SOS (like Teamviewer Quicksupport) on the controlled computer. I think that Splashtop is not just OK but an excellent and reasonably priced alternative.
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